"Course Intro

This course is designed to bring you to a higher standard of expertise in your chosen field with content that's delivered by professional trainers across a range of different subjects. The course will help you to understand your customer needs and build customers trust.

In this course you will learn:

1- Product and Service Knowledge
2- Keeping your knowledge up to date
3- Customer Focused Experience
4- Understanding your customers
5- So, how do we build trust?
6- Dealing with customer needs
7- Right First Time
8- Initial Contact with Customer

This course is useful for:

1: Customer service executives
2: People who market services
3: Marketing professionals
4: People who wish to work in customer service and marketing industries"